Culvert VPNOne VPN plan on five devices: how device slots work
Most VPN plans cover several devices, but "five devices" can mean five installs, five connections or five slots. Here is what each means for you.
Premium, devices and account
What changes when you pay, and how the account side works: device slots, moving a subscription to a new phone, how Google Play billing, cancellation and refunds work, recovery phrases for accounts with no email, and how to ask for a country we do not serve yet.
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Restoring a VPN subscription on a new phone
To restore a VPN subscription on a new phone, install the app, sign in with the email you bought it with, and let Google Play confirm the purchase.
How a VPN subscription through Google Play works, and how to cancel it
A VPN subscription bought through Google Play is charged, renewed, cancelled and refunded by Google, not the VPN. Here is where each control lives.
Monthly or annual VPN plan? How to decide
Annual VPN plans usually cost less per month but ask for a year up front; monthly plans cost more and end when you stop. Here is how to choose.
How to ask for a country your VPN doesn't have yet
Most VPN apps take country requests through a form or a card in the app. Here is how to make one that gets acted on, and why adding a country takes time.
Why a VPN account with no email needs a recovery phrase
A VPN account created without an email has nothing to reset a password against, so a twelve-word recovery phrase is the only way back in. Here is why.
Sharing one VPN plan with family: what works and what doesn't
Whether one VPN plan can cover a family depends on how it counts devices. What to check, and when the free tier suits a second phone better.